Quality Analyst

• Review, confirm and report compliance with process/procedure requirements, quality certifications and Accenture delivery methodology. Perform quality inspections, document findings using required audit process/procedures.

Educational Requirements:

• Bachelor’s Degree preferred or any related course

Skills Requirements:

• Develops and implements total quality management (TQM) programs and initiatives
• Conducts audits and reviews/analyzes data and documentation
• Develops, implements, and leads key process improvement efforts and influences cross-functional efforts
• With at least 2 years’ experience as a QA in a BPO set up
• Above average communication skills
• Assists in the development of systematic approaches for assuring high quality services
• Identifies the interface of key activities within and between the functions of the organization
• Focuses on the factors such as resources, methods, and materials that will improve key activities of the organization
• Integrates and aligns the processes that will best achieve the desired results
• Makes continual improvement of products, processes and systems
• All other duties as assigned
• Builds knowledge of the organization, processes and customers
• Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills
• Receives a moderate level of guidance and direction
• Moderate decision-making authority guided by policies, procedures, and business operations protocol